Cancellation/Refund Policy (all services)

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If you have paid for your service ahead of time, and you cancel prior to service being rendered, partial refunds (50%) are given if the cancellation is made at least 4 days prior to the start of a reservation.  This process could take up to 30 days to process.  

We do not give refunds for same day bookings (Pet Sitting: Drop -In Visits for Cats & Dogs & Over night Boarding), Daycare, Light Grooming, 1:1 Private Training Sessions, and Board & Train).  

We reserve the right to end Training and Pet Sitting jobs if it is determined that we cannot help you or that your dog is a hazard or safety concern for us (non-refundable).  No refunds will be issued for cancellations made within the 3 day (72 hours) window, including same day cancellations. 

No refunds will be issued for same day cancellations.  A credit will be given towards future services. Pop-Up Daycare/Bootcamp Enrichment Packages, Grooming, and all Private Training sessions can be terminated at any time, however, they are final sale and no refunds will be given once payment has been made, and at least one session has been granted.  

We reserve the right to cancel a reservation and to refuse any customer we deem unsuitable or that puts ourselves or our clients in jeopardy.  If for any reason there become large gaps in pup attendance, a re-evaluation to determine temperament and sociability, is required due to the disruption that comes with pups who miss critical socialization development  when reintroduced to a socialized pack.

Search: doggy day care, pet boarding, dog training, in Playa Vista, Santa Monica, Marina del Rey, West LA

In an effort to improve our dog training services, cat sitting, pet daycare & pet boarding and in an attempt to ensure timely care of all clients, the following cancellation policy will be implemented as of July 16th, 2017.  All appointments made will be confirmed 1 day in advance to improve scheduling and quality of service.  

If you wish to cancel or re-schedule your appointment, please call us at least 24 -hours prior to your scheduled appointment.  A same day cancellation fee of $100.00  will be applied to your ongoing bill if you fail to cancel or show up for any service appointment.

Please attempt to show up on the day of your appointment in a timely manner, so we can provide improved service for you and other patrons.    Service areas vary and include Playa Vista, Santa Monica, and Marina del Rey.

Termination of Training: the owner of the dog(s) may have the animal withdrawn from training at any time.  Once Training has begun, all fees have been paid, and a binding Training or Pet Sitting Agreement has been signed; all fees are non-refundable. 

It is the discretion of Santa Monica Paws to grant refunds if they find suitable. 

Any questions?  Please email us at Pets@SantaMonicaPaws.com