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Santa Monica, California, United States

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The Leading
Pet Concierge

Cancellation Policy (doggy day care, training, pet boarding & dog training)

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Cancelling your appointment

If you have paid for your service ahead of time, and you cancel prior to service being rendered, partial refunds (50%) are given if the cancellation is made at least 4 days prior to the start of a reservation.  No refunds will be issued for cancellations made within the 3 day (72 hours) window, including same day cancellations. 


No refunds will be issued for same day cancellations or cancellations made after you've booked a service.  A credit will be given towards future services. NO CASH REFUNDS will be given.  Community Daycare, Grooming, and Training packages can be terminated at any time, however, since they are final sale, no refunds will be given.  Cancellation fees must be paid prior to receiving any more services.  We reserve the right to cancel a reservation and to refuse any customer we deem unsuitable or that puts ourselves or our clients in jeopardy. (doggy day care pet boarding dog training Playa Vista Santa Monica Marina del Rey

24 Hour Policy

In an effort to improve our dog training services, pet daycare & pet boarding and in an attempt to ensure timely care of all clients, the following cancellation policy will be implemented as of July 16th, 2017.  All appointments made will be confirmed 1 day in advance to improve scheduling and quality of service.  


If you wish to cancel or re-schedule your appointment, please call us at least 24 -hours prior to your scheduled appointment.  A same day cancellation fee of $75.00  will be applied to your ongoing bill if you fail to cancel or show up for any service appointment.


Please attempt to show up on the day of your appointment in a timely manner, so we can provide improved service for you and other patrons.    Service areas vary and include Playa Vista, Santa Monica, and Marina del Rey.

Questions?

Any questions?  Please email us at Pets@SantaMonicaPaws.com