Terms and Conditions

pet services

doggy day care

dog training

• All Training Applicants are required to submit our Online Training Agreement prior to services being rendered
• Each additional dog may receive a discounted rate for repeat services. 
• You'll be required to provide a copy of your current vaccination records and flea prevention methods. Email to: pets@santamonicapaws.com
• Be aware of our 24 hour Cancellation Policy.  See Cancellation Policy below in the Footer. 
• Termination of Training: the owner of the dog(s) may have the animal withdrawn from training at any time.  Once payment has been received, you have 48 hours to cancel to receive a full refund. prior to training. Please note, all fees must be paid, and a binding Training Agreement has to be signed; before training can begin. 
• All fees are non-refundable. It is the discretion of Santa Monica Paws to grant refunds if they find suitable once 48 hour grace period has expired. All dogs trained by Santa Monica Paws Team Members, must wear a martingale collar, slip leash, or one of our GPS tracking tiles to assure proper monitoring to assure 100% safety measures are in place.
• Due to our back to back bookings, we may arrive at your home within 15 minutes before or after your scheduled appointment.
• Once your appointment begins all pre-paid fees that you have provided to Santa Monica Paws are non-refundable. 
• Training Packages are time sensitive and expire within 60-90 days from your date of purchase. 
• Please note all pictures & videos taken by our staff of your pets will be used for training and marketing purposes.  Staff & Client pictures, video, etc. are property of Santa Monica Paws.  If you wish to opt out, please let us know before your service begins.
• Our Online Training Agreement is considered a binding agreement
• Your initials are considered your legal signature
• All Trainers, Volunteers, and Dog Handlers on our Team are insured and bonded by Kennel Pro

• You must complete a Daycare Meet & Greet prior to participation in daycare
• All Daycare applicants are required to submit our Pet Sitting Waiver Form prior to participating in daycare. 
• Prior to participation in daycare. you'll be required to provide a copy of your current vaccination records and flea prevention methods. Email to: pets@santamonicapaws.com
• Daycare hours of operation (9am-5:30pm PST) and try to stay within these hours when scheduling your pup's daycare 
• All overtime daycare hours prior to 9am or after 5:30pm will be subject to a $15-$30 overage fee (per hour). 
• Same-day daycare bookings are up to the discretion of Santa Monica Paws Team Members and may be subject to a $15 inconvenience fee.
• Additional dog households will receive a discounted rate
• It is required for all dogs in our daycare program to wear a "safety" Martingale collar and leash at all times, and if off leash, a GPS tracking tile may be needed to assure proper monitoring should pup break away during, enrichment training. This assures safe return in an emergency situation. 
• Please give 24-78 hours notice when booking daycare to allow us time to develop a schedule for each of our customers. 
• Pick-up/Drop off fees for single service daycare ($20 within 7 mile radius, $40 outside 7 mile radius) already included in daycare packages
• One-Way = Pick-up or drop-off.
• Round Trip = Pick-up and drop-off (same day only). 
• All pick-up/drop-off times on behalf of Santa Monica Paws transportation services are estimated times within a 30 minute window.
• Overage fees apply when you pickup and drop off your dog beyond our regular business hours.
• If we cannot get into your home to pick up or drop off your dog and if we cannot get a hold of you we will wait up to 5 minutes free of charge. Every minute we wait beyond the 5 minute grace period,  will cost $5 per minute. 
• Packages cannot be combined or substituted for other services  
• Customers are responsible for 3% Credit Card fees with all ala-carte services
• Photo & video updates will be provided to you throughout the day at gratis and will be promoted via our Social Media channels   
• For your convenience daycare can be redeemed 5 days per week between the hours of 9:30am-5:30pm, Monday-Friday. 
• Fridays are reserved only for residents of Playa Vista, Marina Del Rey, Playa Del Rey, Mar Vista, and Venice. 
• Daycare days cannot be carried over or credited if not used within the 30-90 day requirement from receipt of payment. A re-evaluation will need to take place to determine liability and temperament of pup to be considered for re-entry into program-NO EXCEPTIONS. 
• Packages that lapse due to unforeseen circumstances are set to expire no more than 4 months after your first day is redeemed. Any remaining days will automatically be forfeited and Pet Parent (s) will be determined to be unable to help due to inconsistent communication and inability to follow through in a timely manner. 
• Please note all pictures & videos taken by our staff of your pet(s) will be used for training and marketing purposes.  If you wish to opt out, please let us know before your service begins. (pet services, doggy day care, dog training)
• All Online Training Agreement is considered a binding agreement
• Your initials are considered your legal signature.
• All Trainers, Dog Handlers, and Volunteers on our Team are insured and bonded by Kennel Pro

• Pet Services & Dog Training in Playa Vista Marina del Rey, Santa Monica, and West LA
• All Pet Sitting Stays will require you to submit our online Pet Sitting Waiver Form 
• CHECK OUT POLICY: Check out time is at 11:00am. 
• All Pet Sitting & Boarding fees for services must be paid before services are rendered. We do not take partial payments and we do not collect payment after the Pet Sitting or Boarding Service is complete. 
• Acceptable forms of Payment: Cash, Zelle to pets@santamonicapaws, Apple Pay, PayPal, and credit card (accepted only for stays 10 days or more)
• We will end the overnight stay at 11:00am on the day you return, but no later than 12:00pm. To avoid extra overage fees, we encourage you to return before 12pm, or you'll be subject to an additional full day fee. 
• All dogs that we Pet Sit or Board must wear our "safety Martingale Collar, identity name tag & dog Tag License, and leash, (GPS tracking collar is optional but highly recommended), to assure proper monitoring should pup break away during their time in our care. This assures a safe return to prevent any emergency situations. 
• We take bookings up to 12 months in advance. 
• Reservations  must be made no less than 5 days prior to your dog's stay 
• Pick-up/Drop off fee ($20 R/T inside of our 10 mile radius, $40 R/T outside of our 10 mile radius) 
• One-Way = Pick-up or drop-off fee ($10)
• Round Trip = Pick-up and drop-off  ($20) 
• All pick-up/drop-off times on behalf of Santa Monica Paws transportation services are estimated times within a 1 hour windows.
• For all overnight pet sitting bookings at your home, please allow your Pet Sitter an additional 30 minute buffer time to arrive.
• All major Holidays will be subject to a higher Holiday Rate.   
• NOTE: All credit card purchases  will incur a 3% processing fee.
• Termination of Boarding/Pet sitting: the owner of the dog(s) may have the animal withdrawn from boarding at any time.  Once payment has been received, you have 24 hours to cancel to receive a full refund prior to stay. Please note, all fees must be paid, and a binding Pet Sitting/Boarding Agreement Waiver has been signed; before stay can begin. 
• All fees are non-refundable. It is the discretion of Santa Monica Paws to grant refunds if they find suitable once 24 hour grace period has expired. 
• We do our best to make sure that your pet and all your property is clean when you return home.
• Please note all pictures & videos taken by our staff of your pets will be used for training and marketing purposes.  If you wish to opt out, please let us know before your service begins. 
• All clients will need to complete our Online Pet Sitting Agreement/Waiver prior to services being rendered.
• Our Online Pet Sitting Agreement is considered a binding agreement
• Your initials are considered your legal signature
• All Pet Sitters on our Team are insured and bonded by Kennel Pro