Terms & Conditions
DOG WALKING & TRAINING
- We walk dogs for 60 minutes: you must live within a 5 mile radius of these zip codes: 90401, 90293, 90292, 90094, 90403, 90405, 90291, 90245, 90402, 90025, 90045.
pet services
doggy day care
dog training
Each additional dog is half price! See Price List by clicking on FORMS at the top.
- You'll be required to provide a copy of your current vaccination records and flea prevention methods. Email to: pets@santamonicapaws.com
- Be aware of our 24 hour Cancellation Policy. See Cancellation Policy below in the Footer.
- Due to our back to back bookings, we may arrive at your home within 15 minutes before or after your scheduled appointment.
- Once your appointment begins all pre-paid fees that you have provided to Santa Monica Paws are non-refundable.
- All Packages are time sensitive and expire within 30 days from your date of purchase.
- Please note all pictures & videos taken by our staff of your pets will be used for training and marketing purposes. If you wish to opt out, please let us know before your service begins.
COMMUNITY DAYCARE
- Daycare hours of operation (9am-6pm PST) and try to stay within these hours when scheduling your pup's daycare
- All overtime daycare hours prior to 9am or after 5:30pm will be subject to a $15-$30 overage fee (per hour).
- Same-day daycare bookings will be subject to a $15 inconvenience fee.
- Additional dog households will receive a discounted rate
- Please give 24 hours notice when booking daycare to allow us time to develop a schedule for each of our customers.
- Pick-up/Drop off fees for single service daycare ($20 within 7 mile radius, $40 outside 7 mile radius) already included in daycare packages
- One-Way = Pick-up or drop-off.
- Round Trip = Pick-up and drop-off (same day only).
- All pick-up/drop-off times on behalf of Santa Monica Paws transportation services are estimated times within a 1 hour window.
- Overage fees apply when you pickup and drop off your dog beyond our regular business hours.
- If we cannot get into your home to drop off your dog and if we cannot get a hold of you we will wait up to 15 minutes free of charge. We will bring your dog home with us and an additional $40 Drop Off fee will be incurred to return your dog later.
- Packages cannot be combined or substituted for other services
- Customers are responsible for 3.9% Credit Card fees with all packages
- Photo & video updates will be provided to you throughout the day at gratis and will be promoted via our Social Media channels
- For your convenience daycare can be redeemed 7 days per week between the hours of 9:30am-5:30pm.
- Daycare cannot be carried over or credited if not used.
- Packages expire 30 days after your first day is redeemed.
- Please note all pictures & videos taken by our staff of your pets will be used for training and marketing purposes. If you wish to opt out, please let us know before your service begins. (pet services, doggy day care, dog training)
PET SITTING/BOARD & TRAIN
*Pet Services & Dog Training in Playa Vista Marina del Rey, Santa Monica, and West LA
- CHECK OUT POLICY: Check out time is at 11:00am.
- All fees for services must be paid before services are rendered.
- We will end the overnight stay at 11:00am on the day you return, but no later than 12:00pm to avoid extra overnight fees.
- We take bookings up to 12 months in advance.
- Reservations must be made no less than 24 hours prior to your dog's stay or you will be subject to a last minute $15.00 inconvenience fee.
- Pick-up/Drop off fee ($20 inside of our 7 mile radius, $40 outside of our 7 mile radius)
- One-Way = Pick-up or drop-off fee ($10)
- Round Trip = Pick-up and drop-off ($20)
- All pick-up/drop-off times on behalf of Santa Monica Paws transportation services are estimated times within 1 hour windows.
- For all overnight pet sitting bookings at your home, we may require an additional 30 minute buffer time to arrive.
- All major Holidays will be subject to a higher Holiday Rate.
- NOTE: All credit card purchases will incur a $3.9% processing fee.
- We do our best to make sure that your pet and all your property is clean when you return home.
- Please note all pictures & videos taken by our staff of your pets will be used for training and marketing purposes. If you wish to opt out, please let us know before your service begins.