Terms & Conditions (Pet Daycare in Playa Vista)

DOG WALKING & TRAINING

  • We do not walk dogs for 15 minutes.
  • We will walk your dog for 30, 45, or 60 minutes only
  • If your pup needs more than a 60 minute walk, consider enrolling your pup in our Community Daycare Program. 
  • If you schedule an Initial Training Evaluation, you will receive a Private Training Form to fill out before your dog's Evaluation and you must provide current vaccination records and flea prevention methods.
  • Be aware of our 24 hour Cancellation Policy. 
  • Please be aware that sometimes due to our back to back bookings, we may arrive at your training sessions 15 minutes early or 15 minutes after your scheduled training appointment.
  • Once training begins on the day of your training consultation, all training fees that you have provided are non-refundable. 

COMMUNITY DAYCARE

  • Be aware of our daycare hours of operation (9am-6pm PST) and try to stay within these hours when scheduling your pup's daycare 
  • All overtime daycare hours prior to 9am or after 6pm will be subject to a $30 overage fee per hour  
  •  If you have more than one dog, receive up to $5 OFF for each pup you enroll in a daycare package.  
  •  Prices reflect single dog pricing unless otherwise stated.  
  • Anyone who chooses to book daycare on the same day of service will be subject to a $15 inconvenience fee. 
  • Pick-up/Drop off fees ($20 in 10 mile radius, $40 outside 10 mile radius)  
  • One-Way = Pick-up or drop-off.
  • Round Trip = Pick-up and drop-off (same day only). 
  • All pick-up/drop-off times are estimated times within 1 hour windows.
  •  Any daycare purchased by the hour will only be accepted on a cash basis.  
  • You are allowed a 30 minute grace period to pick up your dog when agreed upon, but if you arrive beyond that time frame and it's not due to extreme circumstances, please be aware that ($30/hour) overages do apply   
  • Packages cannot be substituted for other services.  
  • You are responsible for 9.5% Credit Card fees with all packages 
  • Photo updates of your dog's whereabouts will be provided to you throughout the day.   
  • All services must be reserved no less than 24 hours in advance to avoid late service fees. 
  • Any time spent over 8 hours for daycare is considered after hours, and you will be charged an additional hourly rate ($30) per hour that your dog remains with us that day.    
  • Weekends are included in all packages!  
  • Single Daycare must be used within the same day and cannot be carried over or credited if not used.
  • Monthly Packages must be used consecutively and they cannot be carried over or credited if not used.
  • Package Deals expire 1 month after first day is redeemed. 
  • All Packages expire 1 month (4 weeks, 28 days) from date of first day & they are redeemable 7 days a week 
  • 20 Day Package Members receive the following perks:  One Complimentary Dog Bath and One Complimentary Day of Daycare  *must be used before the close of the month when you enrolled in the package and it does not roll over to the next month *all fees paid prior to services are subject to our cancellation policy and are non-refundable once paid. 

PET SITTING

  • CHECK OUT POLICY: Check out time is at 11:00am. 
  • We will complete your overnight pet sitting stay at 11:00am on the day you return home, but no later than 12:00pm to avoid charging you for another day.  Charge for another day starts at our Pet Daycare in Playa Vista rate ($65). 
  • Any time you request for us to spend more time caring for your pets past the agreed check out time, you will be charged for another night of pet sitting. 
  • We take bookings up to 3 months in advance. 
  • Reservations must be made no less than 24 hours prior to your dog's stay or you will be subject to a last minute $15.00 inconvenience fee. 
  • Pick-up/Drop off fee ($20 inside of our 5 mile radius, $40 outside of our 5 mile radius) 
  • One-Way = Pick-up or drop-off.
  • Round Trip = Pick-up and drop-off  
  • All pick-up/drop-off times are estimated times within 1 hour windows.
  • Dogs with separation anxiety will be considered for Reverse Pet Sitting in Playa Vista (Marina Del Rey, Santa Monica, Venice, Manhattan Beach, EL Segundo, Bel Air, Beverly Hills, Pacific Palisades, Playa Del Rey, Westchester, Mar Vista, Westwood, West Hollywood 
  • All major Holidays including the days of the week you book your stay during a holiday week, will be subject to a higher Holiday Rate.   
  • NOTE: All credit card purchases will incur a $9.5% processing fee.
  • We will do our best to make sure that your pet and all your property is clean when you return home.

CUSTOMER INFORMation sheet

This form must be completed once a year by all Community Daycare Applicants, Pet Sitting & Dog Walking Clients

CUSTOMER INFORMATION SHEET (pdf)
Download

Private Training Agreement

This form must be completed once before your 1st Training Session.

PRIVATE TRAIN AGREEMENT (1) (pdf)
Download