Terms and Conditions

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• pet services

doggy day care

dog training

• All Training Applicants are required to submit our Online Training Agreement prior to services being rendered
• Each additional dog may receive a discounted rate for repeat services. 
• You'll be required to provide a copy of your dog's current vaccination records and flea prevention methods. Email to: pets@santamonicapaws.com
• Be aware of our 24 hour Cancellation Policy.  See Cancellation Policy below in the Footer. 
• Termination of Training: the owner of the dog(s) may have the animal withdrawn from training at any time.  Once payment has been received, you have 48 hours to cancel to receive a full refund. Please note, all fees must be paid, and a binding Training Agreement has to be signed; before training can begin. 
• It is the discretion of Santa Monica Paws to grant refunds if they find suitable once 48 hour grace period has expired. All dogs trained by Santa Monica Paws Team Members, must wear a martingale collar, or one of our GPS tracking collars to assure proper monitoring to assure 100% safety measures are in place.
• Due to our back to back bookings, we may arrive at your home within 15 minutes before or after your scheduled appointment.
• Once your appointment begins all pre-paid fees that you have provided to Santa Monica Paws are non-refundable. 
• Training Packages are time sensitive and do not roll over once they expire. 
• Please note all pictures & videos taken by our staff of your pets will be used for training and marketing purposes.  Staff & Client pictures, video, etc. are property of Santa Monica Paws.  If you wish to opt out, please let us know before your service begins.
• Our Online Training Agreement is considered a binding agreement
• Your initials are considered your legal signature
• All Trainers, Volunteers, and Dog Handlers on our Team are insured and bonded by Kennel Pro

NOTE: 

• In accordance to the overall Fair

        Market Value in the USA and local 

  Variable Competitive Rates, our

pricing is subject to change 

without notice. 

• Our Pricing is competitive and for this reason, we do not list all of our prices on our website. You have Private Access to our current Pricing for your Selected Training Package when you Create an Account online. 

• You must complete a Daycare Meet & Greet  or Behavior Modification Initial Evaluation (Temperament Test) prior to participation in daycare
• All Daycare applicants are required to submit our Pet Sitting Waiver Form prior to participating in daycare. 
• All Daycare Applicants that ADD-ON Training must submit our Training Agreement Form
• Prior to participation in daycare, you'll be required to provide a copy of your current vaccination records and flea prevention methods. Email to: pets@santamonicapaws.com
• Daycare hours of operation (10am-4:30pm PST) and try to stay within these hours when scheduling your pup's daycare 
• All overtime daycare hours prior to 10am or after 4:30pm will be subject to a $15 overage fee (per hour). 
• Same-day daycare bookings of New Customers are up to the discretion of Santa Monica Paws Team Members and may be subject to a $15 inconvenience fee.
• Additional dog households will receive a discounted rate
• It is required for all dogs in our daycare program to wear a "safety" Martingale collar and leash at all times, and if off leash, a GPS tracking collar may be needed to assure proper monitoring should pup break away during, enrichment training. This assures safe return in an emergency situation. 
• Please give 24-78 hours notice when booking daycare to allow us time to develop a schedule for each of our customers. 
• Pick-up/Drop off fees for single service daycare ($20 R/T within 5 mile radius, $40 R/T outside 5 mile radius) 
• One-Way = Pick-up or drop-off.
• Round Trip = Pick-up and drop-off (same day only). 
• All pick-up/drop-off times on behalf of Santa Monica Paws transportation services are estimated times within a 30 minute window.
• Overage fees apply when you pickup and drop off your dog beyond our regular business hours.
• If we cannot get into your home to pick up or drop off your dog and if we cannot get a hold of you we will wait up to 10 minutes free of charge. Every minute we wait beyond the 10 minute grace period,  will cost $1.00 per minute.  
• Photo & video updates will be provided to you throughout the day at gratis and will be promoted via our Social Media channels   
• Daycare can be redeemed up to 5 days per week between the hours of 10am-4:30pm, Monday-Friday. 
• Fridays are reserved only for residents of Playa Vista, Marina Del Rey, Playa Del Rey, Mar Vista, and Venice. 
• Daycare days cannot be carried over or credited if not used within the week of payment. A Daycare Meet & Greet or Behavior Modification Temperament Test will need to take place to determine liability and temperament of pup to be considered for re-entry into program-NO EXCEPTIONS. 
•  Daycare Packages (seasonal offering only) that lapse due to unforeseen circumstances are set to expire no more than 4 months after your first day is redeemed. Any remaining days will automatically be forfeited 
• Please note all pictures & videos taken by our staff of your pet(s) will be used for training and marketing purposes.  If you wish to opt out, please let us know before your service begins. (pet services, doggy day care, dog training)
• Our Online Training Agreement is considered a binding agreement
• Your initials are considered your legal signature.
• All Trainers, Dog Handlers, and Volunteers on our Team are insured and bonded by Kennel Pro

NOTE: 

• In accordance to the overall Fair

        Market Value in the USA and local 

  Variable Competitive Rates, our

pricing is subject to change 

without notice. 

• Our Pricing is competitive and for this reason, we do not list all of our prices on our website. You have Private Access to our current Pricing for your Selected Training Package when you Create an Account online.